Refund/Return policy

Total Satisfaction or 110% Money Back Guarantee

We are happy to offer the following conditions since we are so certain you will enjoy your CARNATION money counter:

If the machine you buy falls short of your expectations for whatever reason, you can return it within 7 days of delivery and get a 110% REFUND. The product must be in its original packing and condition. As far as we are aware, the only producer of financial equipment that provides a 110% Money Back Guarantee is CARNATION.

30 Day Return/Exchange

Any Carnation product may be returned within 30 days of purchase in its original packaging for a full refund or exchange (less shipping). Do not hesitate to contact us if you have any queries about our return policy.

Please adhere to the following return guidelines:

Please email us at to obtain the RMA number.
Packing slip should be sent back with your return.
Please specify whether you would prefer a refund or an exchange.
Please send the item(s) back to the following address by insured parcel post or by a traceable carrier with the return/exchange form enclosed and all accessories and instructions still in their original packaging:

100 Day Extended Return Program

We want you to share our confidence in CARNATION products. We’ll accept back any equipment you buy from the CARNATION website if it doesn’t live up to your expectations. By that time, it won’t be brand new, so we’ll have to clean and renovate it as necessary. The resale of this item is subject to availability and may not be resold without prior written consent of the resale buyer. Please be aware that this program will not accept things that have suffered substantial damage as a result of an accident or prolonged usage without sufficient maintenance.